Returns & Exchanges
At Black Opal Direct, we want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 30-day return policy for a full refund or exchange on all unworn items.
Request a Return
Log into your account or use our guest portal to initiate a return request and receive your unique Return Authorization number.
Package Your Item
Securely place your item in its original packaging, ensuring all tags and authenticity certificates are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality control team inspects the item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing